Q: Will you arrange for teaching personnel to teach us operate machine?

A: Yes, if you need, we will send debugging personnel to give you installation and debugging and coaching.

Q: What is the voltage of the chocolate machine?

A: This can be customized based on your country’s local requirements. The default voltage is 3-phase, 380V, 50Hz.

Q: Can one chocolate production line produce all types of chocolate?

A: Different types of chocolate generally require different equipment. For example, chocolate bars, chocolate beans, and chocolate chips are made using different equipment. Therefore, if you send us an image of the chocolate you want to make, we can recommend the right equipment for you.

Q: How long of the warranty period?

A: Whole machine 12months. In warranty period, we will send the part free to replace the one that is broken.

Q: How long is the delivery time of the chocolate machine?

A: If there is no special customization, the normal delivery time is 7-10 days after we receive the deposit. In busy situation, it will take 20 to 25 days.